FAQs

Why By Jane Studio?

My middle name is Jane which i’m often called by. Everything is made by hand in my little studio.

Delivery?

I ship within 1-2 working days and send well packaged by Royal Mail.

How to maximise burn time?

To maximise the burn time make sure your candle melts to the edge of the jar before blowing out to avoid ‘tunnelling’.

If tunnelling occurs the next time the candle is lit it may only reach the edges of these formed tunnels which wastes wax. If this occurs, break down the edges of the tunnelled wax so that the candle can burn this wax.

How to get the soy wax off anything?

Soak area with hot soapy water to remove.

Candle safety:

  • Always keep a burning candle within sight.
  • Never burn a candle on or near anything flammable and away from any draughts of air.
  • Keep out of the reach of children and pets.
  • Trim candlewicks to 5mm each time before burning.
  • Be sure the candle is placed on a level, heat-resistant surface.
  • Do not burn for any longer than 4 hours.
  • Never touch or move a burning candle or container candle when the wax is liquid.
  • Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high. Allow it to cool, trim the wick and relight.
  • Never use a candle as a night light.
  • All candles have a warning sticker on the base, please do not remove.